Refund policy

We offer a 30-day money back guarantee on most items purchased from gear.xbox.com. All items that do not qualify for our 30-day money back guarantee will have special messaging on their individual product pages.

You can reach our customer service team here. Our customer support team is available Monday through Friday 9:00am – 5pm EST. If you submit a return form on a weekend day, our customer service team will contact you the following Monday.

Merchandise cannot be returned if used, washed or worn.