Shipping policy

COVID-19 SHIPPING UPDATES

Please note that our products are delivered from different fulfillment centers. Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the COVID-19. We are doing our best to estimate any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time.

Each product page in our store shows when we expect the product to ship. Refer to the "Ordering Information" section located under the product details for the latest. 

GENERAL SHIPPING

  • We are able to ship internationally.
  • Orders ship Monday-Friday.
  • Some items within your order may ship separately. You will never be charged more for shipping and handling than what appears at checkout.
  • We do provide shipping time estimations for all of our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure a successful delivery.
  • Some products ship from the United States and may take longer to arrive and depending on your location may incur additional import fees or duties.

INTERNATIONAL SHIPPING

  • We do offer international shipping to most countries around the world.
  • Some countries that we are unfortunately not able to ship to at this time are: Iran, Iraq, Lebanon, Myanmar, North Korea, Syria, Russia, Belarus, Congo, Liberia, Sierra Leone, Zimbabwe, Cuba.
  • You can confirm shipping country availability during the checkout process.
  • Please note that you are responsible for any import fees, taxes, or duties required in your location upon delivery. 
  • Orders shipping internationally do NOT qualify for any free shipping promotions.

    WHEN WILL MY ORDER ARRIVE?

    • UK Standard Shipping can take 3-5 business days to be delivered after processing.
    • Europe Standard Shipping can take 4-8 business days to be delivered after processing.
    • Middle East, Asia, North America, South America and Oceania Standard Shipping can take 10-15 business days to be delivered after processing.
    • Africa and Rest of World can take 15-25 business days to be delivered after processing.
    • We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.
    • Some order items may ship from the United States, please note the additional delivery time and cost required to ship these items.  Products that ship from the United States are highlighted on the product detail page and during checkout.
    • HOLIDAY SHIPPING INFORMATION: Please note that all delivery information is listed on each individual product page. Please keep in mind that the last day to order for delivery by Christmas varies per product and assumes fastest shipping method at checkout.

    SHIPPING MULTIPLE ORDERS

    Multiple orders placed on the same day cannot be combined and will ship separately.

    SHIPPING TO MULTIPLE LOCATIONS

    Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.

    ADDRESS CHANGES

    We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.

    CUSTOMER SERVICE HOURS

    Our customer service team is available Monday through Friday 9am – 5pm GMT. If you submit a contact form over the weekend, our customer service team will contact you the following Monday.
    Holiday Closings:

    • 12/25: Christmas Day
    • 12/26 Boxing Day
    • 1/1: New Year's Day