WHEN WILL MY ORDER ARRIVE?
- UK Standard Shipping can take 3-5 business days to be delivered after processing.
- Europe Standard Shipping can take 4-8 business days to be delivered after processing.
- Middle East, Asia, North America, South America and Oceania Standard Shipping can take 10-15 business days to be delivered after processing.
- Africa and Rest of World can take 15-25 business days to be delivered after processing.
- We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.
- Some order items may ship from the United States, please note the additional delivery time and cost required to ship these items. Products that ship from the United States are highlighted on the product detail page and during checkout.
- HOLIDAY SHIPPING INFORMATION: Please note that all delivery information is listed on each individual product page. Please keep in mind that the last day to order for delivery by Christmas varies per product and assumes fastest shipping method at checkout.
- We are able to ship internationally.
- Orders ship Monday-Friday.
- Some items within your order may ship separately. You will never be charged more for shipping and handling than what appears at checkout.
- We do provide shipping time estimations for all of our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure a successful delivery.
- Some products ship from the United States and may take longer to arrive and depending on your location may incur additional import fees or duties.
- We do offer international shipping to most countries around the world.
- Some countries that we are unfortunately not able to ship to at this time are: Ascension Island, Belarus, Congo - Brazzaville, Congo - Kinshasa, Iraq, Iran, Lebanon, Liberia, Myanmar (Burma), North Korea, Russia, Sierra Leone, Syria, Tristan da Cunha, Zimbabwe, Venezuela, Ecuador and Ukraine
- You can confirm shipping country availability during the checkout process.
- Please note that you are responsible for any import fees, taxes, or duties required in your location upon delivery.
- Orders shipping internationally do NOT qualify for any free shipping promotions.
SHIPPING MULTIPLE ORDERS
Multiple orders placed on the same day cannot be combined and will ship separately.
SHIPPING TO MULTIPLE LOCATIONS
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.
We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.
CUSTOMER SERVICE HOURS
Our customer service team is available weekdays 8am-10pm EST and weekends 12pm-8pm EST, and can be contacted via live chat on the bottom right corner of the page, or through the contact form.